Blockchain.com, a cryptocurrency service, wallet, and exchange was looking for a way to maintain agility & speed while they grew. The options they found were limiting—until they discovered Tonkean. Learn how they increased business agility through self-service operations and reduced reliance on IT.
As a fast-growing company in the cryptocurrency space, Blockchain customer service team was overwhelming multiple departments. They needed a better solution to manage incredibly high daily transaction counts (400k+/day). The implementation of Zendesk was unable to support their workflow needs, and shared IT resources did not have enough bandwidth to assist the business with internal projects.