Instacart grew 4X during the COVID-19 pandemic, and the influx of new customers necessitated more efficient and scalable processes. They turned to Tonkean.
EVERSANA sought to create processes for its clients that could keep up with the pace of rapid change brought on by the pandemic—and that wouldn’t break when patients needed help the most. They partnered with Tonkean.
In 2 weeks, using Tonkean, TripActions transformed their end-to-end support escalation & handling processes across many different systems, including Intercom, Zendesk, and Slack.
For Zilch, the payments technology company, Tonkean made answering the hard questions associated with automation implementation as easy as "Buy now, pay later."