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Is your team constantly getting pinged with requests in MS Teams? Enable those users to help themselves with automated intake. Monitor channels or individual threads for requests or create a MS Team command that allows anyone in the organization to submit a request.
Whether MS Teams is your only intake source or one of many, you can leverage Tonkean's powerful module builder to triage and coordinate MS Teams requests to suit your unique business process:
No need to ask your organization to adapt to a new tool or process—just monitor an existing channel for keywords or create a simple MS Teams command. Requesters get a streamlined, consistent experience, and you can automate to ensure your process is followed and everything is tracked.
Just because you automate a request doesn't mean your process should be invisible—allow requesters to see exactly where in the process their request is using custom item interfaces or workspace apps, linked directly from MS Teams.
Whether it's simply doing away with repetitive requests or being able to spend more time on the most important requests, automated MS Teams intake empowers operations professionals to take back more of their day and do the work only they can do.
