Automate Email Intake & Matter Management With GPT
Legal teams are in desperate need of a better and more efficient way to intake, triage, and coordinate responses to unstructured inbound requests. Most are still doing this work manually: manually triaging intake channels and categorizing requests one-by-one.
Manual matter management can be an arduous task. Requests related to everything from contract negotiations and NDAs to informal questions related to strategy and compliance come in from a sporadic array of channels—forms, phone calls, emails, chat messages, etc. Legal teams work on their own to triage and prioritize and respond to these requests, which is inefficient, unenjoyable, costly, and risky.
The inefficiency and displeasure extends both ways. 67% of employees admit to routinely skipping legal policies & procedures, in part because it’s easier to circumvent them.
How to use Tonkean LegalGPT to automate intake and matter management end-to-end
The good news is, you can use Tonkean LegalGPT to automate the process of triaging incoming legal requests end-to-end—and to deploy intake processes employees actually follow. Here's how.
- Use Tonkean to monitor your legal intake channels
- When a new request arrives in a legal intake channel, Tonkean automatically classifies it in accordance with its appropriate legal discipline and category
- Using GPT, Tonkean also rapidly and accurately identifies the level of urgency, potential impact, and relative risk of the request
- Tonkean will surface all this data for you in a centralized legal operations dashboard where legal professionals can at any time review their matter requests and, at a glance, understand what they are, what sort of action and attention they demand, and why.
- From there, Tonkean will leverage GPT-3’s generative content capabilities to produce thoughtful, personalized responses
- To help avoid costly mistakes, Tonkean also auto-escalates requests to the appropriate human if alternative paths to resolution are needed
Such comprehensive, immediate, actionable understanding has never been possible before.
In this way, Tonkean LegalGPT makes matter management not only smarter and safer, but more transparent. It goes beyond saving time and lowering risk to provide important levels of visibility both internally and to the GC and other executives.
- By incorporating LegalGPT into your process experience strategy, you can also more rapidly triage and prioritize every kind of inbound request.
- You can enforce—systematically and across your organization—critical internal policies.
- And you can surface ideas for process experience improvement that would have otherwise been missed by the human eye.
- In other words, you can make your legal operations more intelligent and reliable end-to-end.