LegalGPT

Tonkean classifies the appropriate legal discipline and category of the request, identifies the level of urgency, potential impact, and relative risk.

LegalGPT
LegalGPT

Automate Email Intake & Matter Management With GPT

Legal teams are in desperate need of a better and more efficient way to intake, triage, and coordinate responses to unstructured inbound requests. Most are still doing this work manually: manually triaging intake channels and categorizing requests one-by-one.

Manual matter management can be an arduous task. Requests related to everything from contract negotiations and NDAs to informal questions related to strategy and compliance come in from a sporadic array of channels—forms, phone calls, emails, chat messages, etc. Legal teams work on their own to triage and prioritize and respond to these requests, which is inefficient, unenjoyable, costly, and risky. 

The inefficiency and displeasure extends both ways. 67% of employees admit to routinely skipping legal policies & procedures, in part because it’s easier to circumvent them. 

How to use Tonkean LegalGPT to automate intake and matter management end-to-end

The good news is, you can use Tonkean LegalGPT to automate the process of triaging incoming legal requests end-to-end—and to deploy intake processes employees actually follow. Here's how.

  • Use Tonkean to monitor your legal intake channels
  • When a new request arrives in a legal intake channel, Tonkean automatically classifies it in accordance with its appropriate legal discipline and category
  • Using GPT, Tonkean also rapidly and accurately identifies the level of urgency, potential impact, and relative risk of the request
  • Tonkean will surface all this data for you in a centralized legal operations dashboard where legal professionals can at any time review their matter requests and, at a glance, understand what they are, what sort of action and attention they demand, and why.
  • From there, Tonkean will leverage GPT-3’s generative content capabilities to produce thoughtful, personalized responses
  • To help avoid costly mistakes, Tonkean also auto-escalates requests to the appropriate human if alternative paths to resolution are needed

Such comprehensive, immediate, actionable understanding has never been possible before.

In this way, Tonkean LegalGPT makes matter management not only smarter and safer, but more transparent. It goes beyond saving time and lowering risk to provide important levels of visibility both internally and to the GC and other executives.

  • By incorporating LegalGPT into your process experience strategy, you can also more rapidly triage and prioritize every kind of inbound request.
  • You can enforce—systematically and across your organization—critical internal policies.
  • And you can surface ideas for process experience improvement that would have otherwise been missed by the human eye.
  • In other words, you can make your legal operations more intelligent and reliable end-to-end.

Find out how Tonkean can help

Start with this template for free!

Tonkean classifies the appropriate legal discipline and category of the request, identifies the level of urgency, potential impact, and relative risk.
Explore

The Platform Capabilities that makes this possible.

AI & GPT for Operations

AI & GPT for Operations

Understand unstructured text with AI
Learn more

Create a process experience that works.

Maximize adoption, compliance, and efficiency.
Transform your internal processes with powerful AI and personalized experience. 100% no-code.

Trusted by the world’s most innovative teams

Google
"
I have seen first-hand the impact that Tonkean can make in transforming complex processes at enterprise scale, resulting in millions of dollars saved from removing time-consuming manual tasks and eliminating other one-off solutions, Empowering an operations team to be innovative while reducing change management is a game changer.
"
-
Mary O'Carroll, former President of CLOC and Head of Legal Operations at Google.
Workday
"
Tonkean has been great for our team because we can supplement certain business practices that we've been doing manually and automate them and we don't need to involve business technology we can take risks we can try things out because it's us doing the no code behind the scenes which I think is really key and impactful and we can see the ROI and benefit right off the bat.
"
-
Frances Pomposo, Senior Director of Legal Operations and Chief of Staff to General Counsel
Grubhub
"
Easy to use, non coding automation platform w/ valuable customer support. Tonkean has increased our efficiency by reducing manual processes. By taking out the human in the loop when not necessary, we can also reduce errors caused by manual input.
"
-
Stephanie Cline, Team Lead, Front-Line Operation