Tonkean classifies the appropriate legal discipline and category of the request, identifies the level of urgency, potential impact, and relative risk.
Legal teams are in desperate need of a better and more efficient way to intake, triage, and coordinate responses to unstructured inbound requests. Most are still doing this work manually: manually triaging intake channels and categorizing requests one-by-one.
Manual matter management can be an arduous task. Requests related to everything from contract negotiations and NDAs to informal questions related to strategy and compliance come in from a sporadic array of channels—forms, phone calls, emails, chat messages, etc. Legal teams work on their own to triage and prioritize and respond to these requests, which is inefficient, unenjoyable, costly, and risky.
The inefficiency and displeasure extends both ways. 67% of employees admit to routinely skipping legal policies & procedures, in part because it’s easier to circumvent them.
The good news is, you can use Tonkean LegalGPT to automate the process of triaging incoming legal requests end-to-end—and to deploy intake processes employees actually follow. Here's how.
In this way, Tonkean LegalGPT makes matter management not only smarter and safer, but more transparent. It goes beyond saving time and lowering risk to provide important levels of visibility both internally and to the GC and other executives.