Intelligent Request Categorization

Leverage the power of Tonkean to intelligently and automatically triage and classify unstructured inbound business requests.

Intelligent Request Categorization
Intelligent Request Categorization

The challenge of categorizing unstructured inbound requests

A pre-eminent challenge inside any organization is finding a better and more efficient way to intake, triage, and coordinate responses to unstructured inbound requests.

Most organizations still have people doing this work manually: manually sifting through departmental inboxes, categorizing requests one-by-one, figuring out on their own what to do with each.

But there's a more intelligent way to go about this.

Intelligent request categorization

  • With Tonkean, you can use intelligent automation to automatically categorize and triage all unstructured inbound business requests in accordance with pre-existing business rules and policies.
  • Accurately and automatically classifying inbound requests enables better business decisions and reduces the risk of incorrect request classification.
  • Automating this aspect of the intake, triage, and coordination process saves time and energy and enables operations teams to focus more completely on high-value tasks. It also ensures you'll more easily keep track of any and all action items new requests mandate—and that you'll always route work to the most appropriate person or team when their expertise is required without time-consuming back-and-forth.

TL;DR: intelligent automation helps you rapidly and accurately convert unstructured requests to a standardized process that you can scale and trust. Try it now.

Find out how Tonkean can help

Start with this template for free!

Leverage the power of Tonkean to intelligently and automatically triage and classify unstructured inbound business requests.
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The Platform Capabilities that makes this possible.

Intelligent Request Classification

Intelligent Request Classification

Intelligent Request Classification
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Google
"
I have seen first-hand the impact that Tonkean can make in transforming complex processes at enterprise scale, resulting in millions of dollars saved from removing time-consuming manual tasks and eliminating other one-off solutions, Empowering an operations team to be innovative while reducing change management is a game changer.
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Mary O'Carroll, former President of CLOC and Head of Legal Operations at Google.
Workday
"
Tonkean has been great for our team because we can supplement certain business practices that we've been doing manually and automate them and we don't need to involve business technology we can take risks we can try things out because it's us doing the no code behind the scenes which I think is really key and impactful and we can see the ROI and benefit right off the bat.
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Frances Pomposo, Senior Director of Legal Operations and Chief of Staff to General Counsel
Grubhub
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Easy to use, non coding automation platform w/ valuable customer support. Tonkean has increased our efficiency by reducing manual processes. By taking out the human in the loop when not necessary, we can also reduce errors caused by manual input.
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Stephanie Cline, Team Lead, Front-Line Operation