Empower users to self-serve with a Slack chatbot. Automatically answer frequently asked questions, fulfill common requests, or connect users to someone who can help.
Employees need a much easier way to find answers to frequently asked questions.
Tonkean can help.
The answers your employees are looking for when they ask FAQs almost always exist. You likely already have tons of best practices documented in wikis and internal docs, as you no doubt have loads of information related to customers, prospects, competitors, and the like stored in CRMs and task management platforms.
With Tonkean, you can create a Slack chatbot that employees can utilize to access all such information—no matter where it's stored—directly from Slack.
Tonkean's Slack chatbot will tap into your company's knowledge base to answer all kinds of FAQs as well as quickly fulfill common requests—all via an experience that's as easy for the end user as messaging a teammate, only far more efficient.
What are some of the more common use cases you might employ Tonkean's Slack chatbot for?
In the event that your Tonkean Slackbot doesn't have access to the information requested—if the question is complex, or if the information hasn't been stored anywhere yet—it will notify a human, who can add the information in question to the knowledge base, and provide the Slackbot with important feedback that will help it improve.
Tonkean's Slack chatbot is able to answer FAQs such as these quickly and across departments and technology systems because Tonkean integrates with and can pull information from any application or technology system your organization uses.
Integrating Tonkean's Slack chatbot into your day-to-day processes is important for reasons beyond efficiency or empowerment. In fact, ensuring all employees enjoy easy access to key information lowers risk because it ensures everyone inside your organization is always making decisions with information that's up-to-date, complete, and responsible to a single source of truth—which can be managed from within Tonkean.