Examples: Automating Gong Insights & Research with Tonkean

For enterprise operations professionals in sales, customer success, or revenue operations, extracting actionable insights from Gong can be a daunting task. The Search Gong Agent template from Tonkean revolutionizes how teams access, research, and operationalize Gong data—turning what was once a manual, fragmented process into a seamless, automated workflow.

1. Instant Research Across All Gong Entities

Imagine a sales operations manager who needs to quickly understand trends in call outcomes across dozens of sales teams. Traditionally, this would require logging into Gong, manually searching for relevant calls, exporting data, and then analyzing it in spreadsheets. With Tonkean's automation platform and the Search Gong Agent, you can:

• Automatically search Gong for calls, users, participants, and comments based on custom criteria.
• Aggregate and summarize findings, surfacing key insights such as common objections, top performers, or recurring customer questions.
• Deliver these insights directly to stakeholders via Slack, email, or integrated dashboards—no manual research required.

This not only saves hours of manual effort but also ensures that decision-makers always have up-to-date, data-driven intelligence at their fingertips.

2. Cross-Platform Orchestration for Enhanced Operations

Tonkean excels at orchestrating your existing tech stack. The Search Gong Agent can be combined with other enterprise systems to create powerful, end-to-end workflows. For example:

• Trigger automated Gong research when a new deal is closed in Salesforce, enriching post-sale handoff with key call insights.
• Automatically flag calls with negative sentiment or compliance risks and create follow-up tasks in Asana or Jira.
• Send weekly summaries of top Gong call highlights to executive leadership via email or a custom portal.

By leveraging Tonkean's data source integrations and no-code process builder, operations teams can design and deploy these automations without writing a single line of code.

3. Scalable, Secure, and Composable Insights

Enterprises often face challenges scaling research and maintaining governance over sensitive call data. Tonkean's composable architecture ensures that the Search Gong Agent can be tailored to your organization's unique requirements, including:

• Role-based access controls to protect confidential information.
• Automated compliance checks and audit trails for all Gong data queries.
• Integration with enterprise identity providers for secure authentication.

With Tonkean, you can confidently scale Gong insights across teams while maintaining the highest standards of security and governance.

4. Real-World Use Cases

• Legal and Compliance: Instantly surface all Gong calls mentioning specific legal terms or compliance risks, and route findings to the legal team for review. Learn more about Tonkean for legal operations.
• Procurement: Analyze Gong calls with vendors to identify negotiation patterns or supplier concerns, integrating findings into your procurement workflows.
• IT and Support: Monitor Gong calls for recurring technical issues and automatically create Jira tickets for engineering follow-up, improving service operations.

5. Accelerate Decision-Making with AI-Powered Insights

Tonkean's platform can further enhance the Search Gong Agent with AI and GPT-powered analysis, automatically categorizing calls, extracting key themes, and even generating executive summaries. This empowers operations teams to move from reactive reporting to proactive, strategic enablement.

Get Started with Search Gong Agent

Ready to transform how your organization researches and leverages Gong data? Get started with Tonkean today, or explore more about Tonkean's orchestration platform and how it can supercharge your enterprise operations.