Examples: Streamlining PagerDuty Entity Research & Insights with Tonkean

For enterprise IT and operations professionals, managing and researching complex PagerDuty environments can be a daunting task. The Search PagerDuty Agent template from Tonkean transforms how teams interact with PagerDuty by automating the research and insight-gathering process across all key entities—including Event Orchestrations, Incidents, OnCalls, Priorities, Services, and Users.

Example 1: Rapid Incident Research for IT Operations

Imagine an IT operations manager who needs to quickly assess all recent high-priority incidents across multiple services. Traditionally, this would involve manually searching through PagerDuty dashboards, filtering incidents, and cross-referencing with on-call schedules. With Tonkean’s Search PagerDuty Agent, this process is automated. The agent can:

• Query all incidents based on priority, service, or time frame.
• Automatically pull in related on-call schedules and responsible users.
• Generate a consolidated report for rapid triage and escalation.

This not only saves valuable time but also ensures that no critical detail is missed, enabling faster incident resolution and improved process optimization.

Example 2: Centralized Insights for Service Health & On-Call Management

For teams managing multiple services, understanding the current health and on-call coverage is essential. The Search PagerDuty Agent can:

• Aggregate the status of all services and highlight those with active or recent incidents.
• Display current on-call engineers for each service, pulling user details directly from PagerDuty.
• Provide insights into service priorities and escalation policies.

This centralization of information empowers operations teams to make informed decisions quickly, reducing the risk of service downtime and improving overall IT operations efficiency.

Example 3: Automated Research for Compliance & Reporting

Compliance audits and executive reporting often require detailed information about incident response, user activity, and service performance. Instead of piecing together data from disparate sources, Tonkean’s agent can:

• Automatically compile incident histories, user actions, and on-call rotations.
• Export insights into customizable reports for compliance or management review.
• Integrate with tools like Google Sheets or Smartsheet for further analysis or sharing.

This ensures accuracy, saves time, and supports robust compliance workflows without manual effort.

How Tonkean Orchestrates Your PagerDuty Workflows

Tonkean’s no-code automation platform brings together all the tools and data sources you need to orchestrate your PagerDuty workflows. By leveraging data source integrations, intelligent request classification, and AI-powered insights, Tonkean enables you to:

• Automate repetitive research tasks and free up your team for higher-value work.
• Ensure consistency and accuracy in how PagerDuty data is accessed and reported.
• Integrate PagerDuty insights into broader ITSM, legal, or procurement workflows using Tonkean’s composable architecture.

Integration with Enterprise Tools

The Search PagerDuty Agent can be combined with other enterprise tools such as Jira for ticketing, Slack or Microsoft Teams for notifications, and self-service portals for requesters. This orchestration ensures that insights are delivered where your teams work, driving adoption and efficiency.

Learn More

Discover how Tonkean can transform your IT operations and incident management workflows with automation and AI. Explore our Service Works for IT & HR solution, or see real-world examples in our customer showcase. Ready to get started? Request a demo or try Tonkean today!