Examples: Automating Research & Insights Across Front with Tonkean

Modern enterprise operations teams rely on seamless, actionable insights from their communication platforms. Yet, extracting valuable information from tools like Front—whether it's conversations, teammate interactions, or historical threads—can be a manual, time-consuming process. The Search Front Agent template from Tonkean revolutionizes this workflow by automating the research and insights process across all Front entities, empowering operations professionals in procurement, legal, and IT to make data-driven decisions faster.

Streamlining Information Retrieval Across Front

Imagine a legal operations team needing to quickly surface all conversations related to a specific contract negotiation, or a procurement manager wanting to analyze teammate response patterns to vendor inquiries. Traditionally, these tasks require manual searching, filtering, and compiling data—often across multiple tools. With Tonkean's automation platform, the Search Front Agent can:

• Automatically search and aggregate conversations based on keywords, tags, or custom criteria.
• Provide real-time insights into teammate interactions, response times, and communication trends.
• Generate reports on conversation volumes, topics, and outcomes—without manual effort.

Orchestrating Insights with Tonkean's No-Code Capabilities

Tonkean's no-code process builder allows operations teams to customize the Search Front Agent to their unique needs—no technical expertise required. For example:

• Legal Teams: Instantly pull all conversations mentioning a specific matter or client, route findings to the appropriate legal team, and trigger follow-up tasks in tools like Ironclad or DocuSign.
• Procurement Teams: Analyze vendor-related conversations, identify bottlenecks in response workflows, and integrate insights with procurement systems such as Coupa or SAP.
• IT Operations: Monitor teammate interactions for support tickets, escalate urgent issues automatically, and feed insights into ITSM platforms like Jira or Zendesk.

Connecting Front with the Rest of Your Tech Stack

Tonkean excels at integrating with your existing tech stack. The Search Front Agent can trigger actions or share insights across:

• Collaboration tools like Microsoft Teams and Slack
• Document management systems such as Google Drive or Box
• CRM and workflow tools including Salesforce and Asana

This orchestration ensures that insights from Front are not siloed, but instead drive action and visibility across the organization.

Real-World Example: Accelerating Legal Intake Research

Consider a scenario where a legal intake request comes in through Front. With the Search Front Agent, Tonkean can:

1. Automatically search all past conversations related to the requester or subject matter.
2. Summarize key findings and attach them to the intake record in your legal management system.
3. Notify the legal team in Slack or Teams with a concise, actionable summary.
4. Trigger follow-up workflows, such as document collection or approval cycles, using Tonkean's approval cycles and intake forms.

This not only saves hours of manual research, but also ensures that no critical context is missed—improving compliance, speed, and service quality.

Why Tonkean for Front Insights Automation?

• Centralized Research: One agent to search, analyze, and report on all Front entities.
• Customizable Workflows: Adapt the template to your unique business needs using Tonkean's no-code tools.
• Seamless Integrations: Connect Front insights with the rest of your enterprise applications for end-to-end process orchestration.
• Enhanced Visibility: Gain actionable insights into communication patterns, teammate performance, and process bottlenecks.

Ready to transform how your operations teams leverage Front? Get started with Tonkean and experience the power of automated research and insights today.