Legal operations teams in enterprise environments face a growing challenge: efficiently managing and triaging a high volume of incoming legal requests. Whether these requests arrive via email, web forms, or collaboration tools like Slack or Microsoft Teams, manually reviewing and classifying each matter is both time-consuming and prone to human error. The Classify Area of Law | GPT template from Tonkean leverages the power of OpenAI to automate this critical step, transforming how legal teams operate.
Imagine your legal department receives requests from a variety of sources: emails from employees, forms submitted on your intranet, and direct messages in Slack. Traditionally, a legal operations professional would need to read each request, determine if it relates to contracts, employment, compliance, intellectual property, or another area, and then manually route it to the right attorney or team. With Tonkean’s intake forms and Slack intake connectors, all incoming requests are automatically captured and processed by the GPT-powered module. The AI instantly classifies the area of law and triggers the appropriate workflow, ensuring requests are routed accurately and without delay.
Manual classification can lead to inconsistencies, especially as legal teams grow or when requests are complex. The Classify Area of Law | GPT template uses advanced AI to analyze request content and reliably categorize it, whether it’s a contract review, compliance inquiry, or employment issue. This ensures that every request is handled according to your organization’s policies, reducing risk and improving compliance. Tonkean’s intelligent request classification and automatic handling & deflection features further enhance the process by automating responses to common queries and escalating only complex matters to human experts.
Tonkean’s no-code platform makes it easy to integrate the classification module with your existing legal technology stack. For example, once a request is classified, it can be automatically logged in your matter management system (such as Ironclad or DocuSign), relevant documents can be attached from Google Drive or Box, and notifications sent to the appropriate legal team. This seamless orchestration eliminates manual data entry and ensures all stakeholders have the information they need, when they need it.
As your organization grows, so does the volume and complexity of legal requests. Tonkean’s no-code process builder empowers legal operations professionals to customize and expand the classification workflow without IT support. You can add new categories, update routing rules, or integrate additional tools as your needs evolve. This flexibility ensures your legal intake process remains agile and scalable, supporting business growth without additional headcount.
With Tonkean, requesters receive instant confirmation and status updates via their preferred communication channel, whether it’s email, Slack, or Teams. The request status tracker keeps everyone informed, reducing follow-up emails and improving satisfaction. By automating classification and triage, legal teams can focus on higher-value work, while requesters enjoy faster, more transparent service.
Discover how Tonkean is transforming legal operations for enterprises by reading our blog on legal intake automation and exploring LegalWorks for more solutions tailored to legal teams.
