Tonkean Blog

Time truly flies…this weekend, Tonkean turned 10 years old! 🎉To celebrate, Tonkean co-founder and CEO Sagi Eliyahu sat down for a special 1x1 interview with none other than Kelly Eliyahu, Sr. Director of Product Marketing at Salesforce and, importantly, Sagi’s wife! 

Tonkean’s AI agents autonomously orchestrate complex processes while working to achieve long-term business goals—all while maintaining compliance, visibility, and control.

EXEO Group Inc., the global provider of engineering and system solutions, today announced that it has selected Tonkean, the first-of-its-kind process orchestration platform, as its primary platform partner for process automation and orchestration initiatives.

As a gift to you from Tonkean, introducing… “12 Days of Orchestration” 

We reached out to some of procurement’s most influential and attuned insiders, editors, and executives to hear more about what they feel were the most important stories and trends from the past year—along with what they have their eyes on heading into 2025.

New capabilities unify market intelligence, organizational policies, and business context to help enterprises make smarter sourcing decisions and mitigate supply chain risk

Procurement Magazine included Tonkean in its 2024 list of top 150 companies in procurement

Earlier this year, at the Running Legal Like A Business Conference in Santa Barbara, LegalOps.com announced the winners of the inaugural Running Legal Like A Business Awards. Tonkean is pleased to share that we were honored with the 2024 Best Provider Award.

For the second year in a row, Tonkean ProcurementWorks has been included in the ProcureTech100, a list of the “definitive 100 pioneering digital procurement solutions," curated by ProcureTech and Kearney. 

We’re excited to share that Spend Matters, leading solution intelligence source for procurement and supply chain professionals, has included Tonkean on its coveted “50 Providers to Watch” list for 2024! 

Bosch SDS and Tonkean will collaborate to evaluate, transform, and optimize business processes of enterprises in the regions of US, Germany and Dubai.

In the reports, Tonkean was featured in three categories: Legal Department Intake and Triage, Legal Chatbots, and Procurement Intake Management.

New capability empowers internal teams to extend intelligent, AI-powered orchestration to all employees requesting shared services

PSG will be using Tonkean’s AI-powered process orchestration tools to integrate and streamline customer transactions and purchase orders across all existing systems, like SAP, as well as to more resolutely ensure compliance with business rules. 

SEIDOR, a consulting firm specializing in technology services and solutions with a presence in 45 countries and 9,000 employees, and Tonkean, the intake orchestration platform, announced a strategic global partnership during their participation in the SAP Sapphire & ASUG Annual Conference.

Tonkean CEO and co-founder Sagi Eliyahu sits down with Lance Younger, CEO of ProcureTech, for a discussion about the origins of Tonkean, the future of procurement, and the role of AI-powered intake orchestration in that future’s formation.

A summary of the biggest technology trends both at Tonkean and in the world of business operations, procurement and legal over 2023

Forms are an important component of legal intake, but they need innovation. That's what Tonkean's new form upgrades are all about.

The future of procurement technology is taking shape in real time, and, according to Gartner, Tonkean is a key part of it.

The Tonkean Community is functionally the same as the AdaptivOps community, but it’s officially moving under the umbrella of Tonkean rather than existing in parallel.

In4All needed to turn their existing Airtable workspace into something more like a true platform. They thought this would mandate new internal staff resources. They found what they needed in process automation.

Here's everything we built, published, and released this year at Tonkean to help organizations level up their operations.

Customer onboarding is an underrated task, in terms of both the resources it requires and how important it is within the customer lifecycle.

Since adopting Tonkean, Instacart has begun using the no-code platform to automate workflows and optimize processes for many use cases.

Generally, legal intake forms result in a bad user experience for requesters. You end up with is frustrated people and a load of manual work.

Composable enterprise tools give tech teams what they need to finally close the gap between the business and IT. Learn more.

Introducing “Changemakers 2020,” designed to match technology experts with nonprofits to solve operational challenges. Signups open today.

Shopping Angels, a nonprofit organization, uses innovative technology from Tonkean to manage volunteers and scale coordination efforts.

Jennifer O’Gara, Senior Director of Marketing, Director People and Talent at Tonkean, reflects on DPW Amsterdam 2024 for CPOStrategy

What procurement actually needs out of AI and process orchestration technology.

Process orchestration allows procurement teams to finally, truly make their technology work for them and the employees they serve—as opposed to making people work for technology.

The future of intake in procurement is here. It will be collaborative, proactive, and intelligent.

Collaborative intake enables cross-functional, in-workflow collaboration and engagement across every step of the intake lifecycle—from intent through resolution.

Collaborative Intake enables cross-functional, in-workflow collaboration and engagement across every step of the entire intake lifecycle, from intent through resolution.

If you want to improve process adoption—and, with it, increase efficiency and performance—your processes cannot feel complex to end-users. Instead, they should feel easy to follow, intuitive, and, above all, simple. Here’s how to do that.

If you work in procurement, it’s likely you’ve been hearing a lot about the promise and potential of intake orchestration software. But what exactly is intake orchestration, what does it look like in practice, and what makes it so exciting?

“Tonkean Intake Orchestration” is now available in the Coupa App Marketplace, extending Coupa’s platform with the power of AI-infused intake orchestration

Rodolpho Cardenuto joins Tonkean a week after Tonkean Intake Orchestration was made available on SAP® Store.

By integrating with SAP Ariba solutions, Tonkean Intake Orchestration delivers a holistic AI-powered intake management solution to ISBN clients.

What should you do if you realize your intake-to-procure process may indeed be broken? This was the topic of a recent webinar discussion with Tonkean co-founder and CEO Sagi Eliyahu, Tonkean's Head of Procurement Daniel Coor, and the Art of Procurement’s Kelly Barner.

‍Intake orchestration platforms empower procurement teams to create and deliver intelligent, personalized, application-agnostic, and back-end unified intake experiences. 

We’re excited to share that Tonkean ProcurementWorks has been included by ProcureTech in its 2023 list of “pioneering digital procurement systems,” the 2023 ProcureTech 100.

We’re excited to share that Spend Matters, a leading solution intelligence source for procurement and supply chain professionals, included Tonkean on their coveted “50 Providers to Watch” list for 2023. 

Process adoption hinges on process experience. If the experience of following procurement processes is arduous, employees will opt out. 

Procurement should provide a great user experience across all procurement processes end-to-end. This is the promise of Process Orchestration.

Your procurement processes need to be straightforward and easy for your end users to follow. Good news. You can improve your processes in precisely this way with Tonkean ProcurementWorks.

Procurement teams are investing in and innovating with intake management systems that are more intelligent, more intuitive, more dexterous, and more dynamic. This is shifting the consensus around what exactly procurement and sourcing teams need out of their intake processes.

According to a new survey conducted by Deloitte, leading chief procurement officers (CPOs) are becoming ”orchestrators of value” inside their orgs. Here’s how they’re doing it, and why.

Opportunities for embracing cognitive procurement abound, and procurement teams should use them strategically to help achieve organizations' larger business goals.

Nobody likes dealing with invoicing and spend management. Really, it’s a process experience problem. But what if you could create and send invoices just by forwarding an email and let GPT do all the heavy lifting?

ProcurementWorks enables procurement teams to create personalized guided buying experiences—from tail-spend to strategic sourcing—that people actually follow

ProcurementWorks is a product suite from Tonkean designed to help procurement teams increase efficiency, lower risk, and create new business value as an internal partner by optimizing the experience for requesters, so they’ll actually follow your processes.

Of all the challenges inherent to procurement, few people pay enough attention to the unstructured tedium of the buying process. That set of tasks likely inhales more than half of your time. Here's how to use automation to get it back.

The integration comes a few weeks after Tonkean was named in two Gartner Hype Cycle reports—the 2024 Legal, Risk, Compliance and Audit Technologies Hype Cycle report and the 2024 Procurement & Sourcing Solutions Hype Cycle report.

How do you do innovate new ways of creating business value as an internal service team when the stakeholders you’re innovating for are skeptical of change?

If you’re still manually triaging physical mail, it’s time to stop. Instead, automate your physical legal mailroom using Tonkean’s LegalWorks.

Legal intake is inevitable, but managing it doesn’t have to be a slow, painstaking, manual process. With AI, automation, and intake orchestration, you can streamline intake processes and reclaim hours of time and effort.

“Having Clearlaw as a partner will allow our clients to gain visibility into their contracts and all the processes that evolve around them,” says Rory O’Brien, Vice President of Customer Experience at Tonkean.

It’s exciting to think about the possibilities of legal workflow automation. But how to get started? The good news is that it doesn’t need to be complicated. Especially if you use no-code tools.

Here's how you should understand and apply AI and automation both conceptually and practically in Legal.

The next-generation intake forms also feature real-time data enrichment, adaptive user guidance, and a drag-and-drop interface for building and modifying experiences

We learned a lot about what Legal Ops needs from AI and automation tools at CGI 2023! These are our biggest takeaways.

LegalWorks drives process adoption and efficiency by automating matter intake, triage, and resolution while wrapping around existing policies and systems

Matter intake is precisely the kind of high-volume manual work legal teams should automate. Here's how to get started.

Instead of manually reviewing matter requests like MNDAs, use AI, via a process experience platform like Tonkean, to automatically triage and route requests for you.

There's no aspect of legalops' work that’s more taxing, tiresome, or costly than managing legal matter intake. Here's how to do it better.

Excitement about the transformational potential of AI in the enterprise has never been higher. But discussions about how the enterprise should work to achieve Meta’s vision remain incomplete. What's missing is orchestration.

"When AI becomes smarter than humans, the need to deterministically manage intelligence will only increase, because both the constructive and destructive potential of that intelligence will be greater. Enterprises who realize the former won’t be those with the “smartest” AI, but those who use AI the smartest."

AI-powered process orchestration software provides internal service teams like procurement, IT, and legal a means of better leveraging their organization’s unique mix of people, data, and tools—including automation tools, ERP platforms like SAP, and AI agents—at the process level. 

Even with an appropriately tempered understanding and expectation of AI—even with process orchestration set up as a delivery mechanism—getting started with it can feel intimidating. What’s the speed-to-implementation like? Where do you even start? We’ve been getting these questions a lot recently, so we decided to create a short guide.

Enterprise Copilot unifies complex tools with AI and process orchestration, transforming fragmented, frustrating navigation into a seamless, intuitive experience.

AI is not a panacea. But for procurement professionals, it's also immensely powerful. Here’s everything you need to know about how procurement teams should be leveraging AI safely and strategically in their work today. 

The Tonkean AI Front Door empowers internal service teams to incorporate GPT-4 seamlessly into everyday processes. It does so by providing an AI-powered intake experience for submitting—and proactively resolving—internal requests.

The integration enables legal and procurement teams to transform the experience of their internal processes

In this issue of Legal Ops Digest, the latest newsletter from Tonkean, we talk about automating the physical legal mailroom.

In the latest issue of Procurement Ops Digest, the latest newsletter from Tonkean, we look at how 2024 will be the year that we see AI put into practice in procurement like never before.

In this issue of Procurement Ops Digest, the latest newsletter presented by Tonkean, we look back at procurement's very big 2023.

The latest issue of Ops Digest: A newsletter for ops, by ops. Presented by Tonkean. In this issue, we're taking a look back at what this year meant for ops teams.

In the latest issue of Legal Ops Digest, we look at many real-life ways organizations are using legal intake automation.

Welcome to the first issue of Procurement Ops Digest, the latest newsletter presented by Tonkean.

The latest issue of Ops Digest: A newsletter for ops, by ops. Presented by Tonkean. In this issue, we're talking about big news: Two new newsletters, focused on Legal Ops and Procurement Ops, respectively.

The latest issue of Ops Digest: A newsletter for ops, by ops. Presented by Tonkean. In this issue, we're talking about how to solve procurement's technology problems with process orchestration.

Recently, Tonkean Solutions Architect (SA) Adam Boyle presented in a session at the 2023 Eastern Regional SIGnature Event, where he discussed how to solve procurement operations problems. Here are the key takeaways.

The latest issue of Ops Digest: A newsletter for ops, by ops. Presented by Tonkean. In this issue, we're talking about the why we really need legal tech innovation.

The latest issue of Ops Digest: A newsletter for ops, by ops. Presented by Tonkean. In this issue, we're talking about the role of AI in procurement.

Steve Hufford sits down with host Briana Okyere to discuss the importance of having mentors, as well as AI’s potential for replacing managerial roles.

To get the most out of generative AI tools like GPT-4, you need to make it a core part of your internal business processes. Here's how to do that with Tonkean

During these trying times in the tech industry, what’s the key ingredient to continued growth? And not just growth—but scale? For Adyen’s VP of Operations, Jaclyn Berger, it’s all about company culture. 

Advancements in no-code, automation, and composability are on the brink of changing business operations forever.

Welcome to Ops Digest. Subscribe and receive this newsletter in your inbox every month.

Changemakers has matched more than 50 makers with over 35 nonprofits looking to solve their operational challenges.

History has proven that downturns and instances of change function as windows of opportunity for the next generation of category leaders.

Collaboration between procurement and FinOps is essential for the long-term success of every growing business.

To understand how to remove the obstacles BizOps still faces, it’s important to understand how BizOps became so important in the first place.

Most business operations teams don’t have what they need in order to operate in an agile way at scale. What's being done to change that?

Introducing Ops Digest, a monthly newsletter, resource, and primer for ops professionals, built by us here at Tonkean.

The best thing organizations can do to survive and emerge stronger from the economic downturn is invest in ops teams.

If you’re thinking about using automation to augment your Legal Ops teams, you can start simple and still make a big difference. 

Integration Platform as a Service (iPaaS) tools are cloud-based platforms that integrate applications and data from different sources.

The last decade was all about Cloud transformation. The next one will be about agile transformation. And it will change everything. 

One question top of mind for legal ops teams right now is this: how to be strategic partners to the business without breaking the bank? 

Inefficiencies might be costing more operational debt than you realize, preventing your business from being faster, flexible, and productive.

Elon Musk is right: In business, operations teams are paramount. “The machine that builds the machine” internally powers companies.

To not only improve our change management processes but eliminate the need for them altogether, we have to start thinking “people first.”

Business operations is critical in making companies more adaptive. Here's how to empower your operations teams to drive efficiency

The State of Business Operations is a data-driven analysis of how technology, automation, and no-code are driving the future.

The lack of cohesion between IT and ops can be conquered with the next generation of adaptive software to create more synergy between teams.

Our eBook “5 Strategies To Minimize Change Management In Legal Operations" offers concrete steps that ops professionals can take to innovate.

Changemakers 2020, a week-long hackathon-style event to connect non-profit organizations with highly skilled operations professionals.

Workflow automation can take many forms—sometimes, it literally involves filling out forms. But that's jut the start of what workflow automation is about, or what it can do.

Invoicing processes greatly benefit from AI-powered process automation. Here's why—along with how to go about automating invoicing intelligently.

How much of your time goes toward tasks like triaging help-desk inboxes, coordinating responses to unstructured HR requests, and tracking the status of correlated action items? Probably more than half. Here's how to reclaim it.

Here are some of the most important tech trends and advancements that have us most excited as we proceed into 2023.

Personal automation: Here's how to use no-code automation to help yourself and your teams tidy up your time and feel more connected at work.

Few internal processes are more important than new employee onboarding. This is especially true of sales onboarding.

Use an intelligent intake automation and orchestration tool, like Tonkean, to automate and centralize customer onboarding end-to-end. 

What's exciting about automation is its capacity not just to improve productivity, but make work more meaningful and enjoyable.

Here’s a breakdown of 5 major HR trends—from learnings about automation to challenges related to new tech adoption

Organizations that are going the extra mile to empower their RevOps teams with tools such as process automation are growing revenue faster.

Tonkean rejects “imperative step based automation” with a platform driven by “declarative state based automation." Here's why that matters.

Download this free Gartner report on citizen automation and development platforms: tools that target the need of citizen technologists.

What do IT leaders want and need from the automation and no-code platforms they invest in? We asked them. Here's what they said.

Both workflow automation and task automation can help your organization. But only if you use each with an understanding of their differences.

Do you need task automation, or, do you want to better orchestrate processes and improve the efficiency with which your company runs?

RPA is great for automating tasks, but to improve a process end-to-end, you need a solution that’s more comprehensive and accessible.

To meet the increasing demands, legal operations must invest in ways to increase their own efficiency. Enter: legal workflow automation.

Operations teams can build a better future of automation by leveraging technology to take on mundane, manual tasks and put people first.

When evaluating automation solutions, most can be grouped into three high-level categories that are designed to solve a specific problem.

With Tonkean, you can achieve the sort of structural and dynamic operational improvements that, in concert, actually increase sales velocity.

Automation software should be used to optimize entire processes instead of replacing people or automating individual tasks.

Automation has the real potential to empower us as humans and improve our lives. But only if we use it the right way. Here's how to do that.

To affect organizational change, automation technology must be implemented strategically and as just one piece of a larger puzzle.